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If you just bought a brand new home in Brampton, read this!


Are you a new homeowner in Brampton. Have you recently purchased a new home from a builder and either have just moved in or are about to move in? You may have a lot of questions on your mind about your new home, but fear not… here are some common questions you may be thinking about, and their answers!

What will my new address be?

Contact the Municipal Addressing Clerk in the Building Division at 905-874-2434.

Who can I talk to about Lot Grading?

Contact Development Construction at 905-874-2500.

When will my lot be sodded?

In accordance with the subdivision agreement, the developer shall ensure that the builder completes the sodding of each lot shown on the plan no later that 6 months after the date of occupancy of the dwelling unit on that lot. Dwelling units to be occupied between November 1 and June 15 of the following year, shall be complete by June 30th following such occupancy.

Who should I speak to if there are going to be utility boxes on my lot?

Homeowner should contact Hydro One Brampton for location of the utility boxes.

When can I install a fence in my rear and side yards with my neighbours?

Homeowners should not install fencing until the Development Services inspector has had the opportunity to properly inspect and certify the lot. Once the lot has been inspected and the builder has completed all deficiencies, the homeowner can install the fence. Homeowners should check their agreements for any conditions with reference to fencing.

When will my driveway or grading deposit be returned to me? Who has my grading deposit?

The City of Brampton holds letters of credit from the developer to ensure that all works are completed in accordance with City standards and specifications. The City does not hold grading or driveway deposits from the homeowners or the builders. The homeowner should check the purchase agreement to see who has the grading deposit and when it will be returned.

Is there a survey of my property?

Contact Technical Services Division within the Planning, Design, and Development Department at 905-874-2058 or 905-874-2059

Is my subdivision assumed?

Contact the Law Department at 905-874-2675.

When will the sidewalk and curb be installed on my street? Can I widen my driveway?

The developer will install curb and sidewalk usually no later than 6 months after occupancy. Should the 6 months after occupancy fall into the winter months, then the work will be completed as soon as the appropriate weather returns. City inspectors try to ensure that all sidewalk and curb construction is completed within the specified time. It is possible to widen your driveway in some cases. Prior to doing any work you must submit a drawing indicating the work you intend to do to the Construction Division of Development Services. This drawing will be circulated to other departments for review. Once all criteria are met then the work may commence.

I live in a new subdivision and all I have is a lot number. Who can I talk to about getting my address?

Contact the Municipal Addressing Clerk in the Building Division at 905-874-2434.

Can I have the City install a gate in my fence that abuts a park or valleyland area?

The City requires developers of new communities to install chain link fences on private property abutting tableland Neighbourhood and Community parks. Typically, gates are installed in these fences to facilitate access and encourage park use. For older parks, or where there has been no gate installed, the City has no objection to residents installing gates at their expense. No permit is required.

The City also requires that developers install a chain link fences on private property abutting municipally owned or conservation authority owned natural areas (woodlots, valleylands). To limit encroachment and to encourage natural ecological functions of such areas gates are NOT permitted in these locations. Residents installing gates in such areas or found encroaching, will be asked to remedy the infraction or charged for such remediation work if it needs to be done by City forces.

I would like to speak with someone about fencing in our subdivision.

Contact the Community Design, Parks Planning and Development Division, Open Space Design and Construction within the Planning, Design, and Development Department at 905-874-2081.

Do I require a permit to build a fence on my property?

No. Check with Zoning Services to confirm by-law restrictions.

Does the City provide surveyors to confirm boundaries for fencing?

No. The owner is responsible for retaining an Ontario Land Surveyor to confirm boundaries.

How do I get a refund of my grading deposit?

Lot grading deposits are held by the builder and are generally returned to the purchaser after the lot grading has been approved by the City. Contact the Development Construction Section to confirm that the lot grading has been approved and contact the builder for return of the deposit.

What school will my child be attending?

Contact the Public School Board at 905-890-1099 or the Dufferin Peel Roman Catholic District Separate School Board at 905-890-1221

Is there going to be a new recreation centre or arena in my area?

Contact Parks and Recreation at 905-874-2300.

Is there a school being built near me?

Contact the Public School Board at 905-890-1099 or the Dufferin Peel Roman Catholic District Separate School Board at 905-890-1221

What is the purpose of the square drain located on the street known as a catchbasin?

The purpose of a catchbasin is to collect rainwater during rainstorms. Disposing of any other substance into the catchbasin is illegal since this water ends up in our creeks and rivers and will harm the fish.

Who is responsible for the cleaning of rearlot catchbasins in a residential subdivision?

Once the subdivision has been assumed, the responsibility of cleaning and maintaining the rearlot catchbasin belongs to the owner of the property. Any maintenance prior to assumption is the responsibility of the developer.

Who can I speak to about street trees and other streetscape matters?

Contact the Community Design, Parks Planning and Development Division – Open Space Design and Construction within the Planning, Design, and Development Department at 905-874-2334 to speak with a Landscape Architect

Who is responsible for cleaning the roads?

The City instructs all developers and builders in new or existing subdivisions that once any of the houses have been occupied the streets must be cleaned. In the warmer months the roads are to be flushed as required and in the winter months they are to be scraped down daily. Dust control during construction must be maintained constantly.

The City Of Brampton has a wonderful FAQ page that contains a wealth of information pertaining to many topics. I highly recommend you check it out if you have a moment. In the meantime, stay tuned for my next article about home staging!

Have a great day.

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30 comments… add one

  • Angelica August 3, 2015, 9:10 am

    Thanks for sharing your thoughts about natural skin care.

  • Lilly May 23, 2015, 10:07 pm

    I agree with camellia we moved from Toronto to Barrie the builder said they where 45 years in business (Darrell homes) they where late on there finishing date floors are warped walls have bends in them cracks in the foundation missing pipes that lead to heat vents ground grading not enough soil and the sod was never rolled just layed bye hand when looking for answers they said they would come bye but no response home was never cleaned before moving in

  • Jitesh Tripathi March 24, 2012, 6:44 pm

    Hi, i am the second owner of my house, built by Gold Park Homes in new subdivision in Brampton. Very poor workmanship and very bad attitude towards the problem solving.
    1) Their crew members damaged the A.C. unit installed on my property during grading work, they promised me to pay first, and now they are denying the payment
    2) The counter top in my kitchen has ripples (bumps) at the joint, they are telling it’s a water damage done by me. They failed to define the water damage. Just by wiping the top by wet cloth, they claim that water damage happens..wow !!!!
    3) They forgot to install vent in cold room, all moist wood have good mold, and they are not even bothered to have a look.
    4) They are supposed to build fence on my property (the developer), they denied.

    There are lot of other small issues i have in my house, and my neighbors have.

    I request all of you, please please don’t buy house build by Gold Park Homes ever.

  • J Pannu November 23, 2011, 9:36 pm

    Maddie, you are absolutely right. I also bought house from CGroup, they tried their their best to resolve all the issues, not had a problem with them but you have to keep patience. New homes take time to settle and it takes time for the builders to respond to the complaints as they have full subdivisions to take care of.

  • Maddie October 28, 2011, 3:50 pm

    Hi Everyone. I see lots of complaints on here. New homes are love it or hate it thing. We buy them becuse they appreciate quickly and we make lots of money. It’s kind of like idiot proof investing to some degree. We certainly don’t buy them because they are built with care and good craftsmanship.

    I have bought home from various builders over the years and trust me…..they are all the same. Complaining about this one and that one doesn’t do a thing. In the end we re-sell and make a boat load of money. If you are buying a home in a subdivision learn to be tolerant, be prepared to wait for things to happen, and don’t assume that the builder will jump all over your every request….tweak things yourself as you go if you want to make a new house a home. If not…..then sell cash out and go buy a re-sale property that you can see before buying.

    For those complaining about gold park homes……I’ve owned 3 gold park homes before. They are slow to resolve customer service issues, no doubt but in the end they always manage to get things done that most builders would never even do. I highly recomend them and I’ve purchased from 9 different builders already. Stop being unreasonable people. New homes take time to work out kinks.

  • Sarah October 9, 2011, 3:19 pm

    Hey everyone… I am planning on buying from the conservatory group in ajax… Has Anyone Had problems with those properties??

  • Monica February 11, 2011, 10:02 pm

    We bought a new home in 2006 — we recently sold the home and moved. The city of Brampton had not assumed the property at the time that we sold. I read over my contract as well as talked to city of brampton and was advised that once assumed the deposit would be returned to the payor (which is me). Has anyone had this situation and been told by the builder that because you moved you’re no longer entitled to this?? Just wondering before I put my fighting gloves on.

  • Huma January 10, 2011, 9:02 am

    Please nobody go to consevetory Group their customer service is Horible. Carpet that I have sheds like crazy. I told the girl in customer service that my son has Asthma I can not have the carpet shed like this. She said all the new carpets shed like this. Well I have never seen the carpets shed lie this before. It was the worst quality carpet ever.

  • Jack ghost December 27, 2010, 11:46 pm

    If you buy a house from any builder these things you must do.
    Agreement of purchase and sale must out line no substitution and must be equal or greater. Must have an inspection with an qualified engineer on predelivery inspection day. builder to supply you mechanical drawings 3 days prior to closing for you to compare the house to the drawings. Ask you lawyer to read an Agreement of purchase and sale before you buy the house to see how the contract is written. dealing with Tarion you have to prove that you are right builder gets break and it is always hard to prove. they work with builders so it is very hard to prove.

  • FHMLG November 3, 2010, 3:29 pm

    Gold Park Homes Senwood Site (Fletcher’s Medow Brampton) has been assumed by the City of Brampton now, By-Law No. 325-2010 so you can request a refund of grading deposits from this builder for this site.

  • mikeservice April 14, 2010, 10:35 pm

    Gold Park Homes after sales service is my real nightmare. Buyer please do your homework. The customer service is difficult to deal with, and does not have any tolerance to the buyers.

  • erika February 19, 2010, 9:12 pm

    Anyone wanting to buy a home should not take the opinions of others on a website. I’m sorry but there negative reviews of all the home builders. People don’t usually post positive ones. My husband and I bought a Conservatory Group Home. So far, we have not been delayed and are closing on March 19th. Everyone we have dealt with has been ok and the Decor Centre was amazing. They were very helpful and did not try to shove anything down our throats. Anyone who buys a new home knows that upgrades cost an arm and a leg. This is not just common to this builder. My parents just downgraded to a condo with Greenpark and the decor centre was beyond horrible. At least the conservatory is making this part of the purchasing an enjoyable one with their award winning decor centre. Their standard options of so plentiful that in many cases, you don’t even need to upgrade. I also pray that our house will be structurally fine and as far as the odds and ends that may and will come up..my husband and I will make sure that anything covered by Tarion WILL get fixed. In the end, people should keep negative comments in perspective and do what is best for them.

    As for the financing..yes, you are paying but you are also saving a crap load of money on interest. Also, the price of our conservatory group home has gone up over 25 thousand in 4 months.

  • Nikki February 5, 2010, 7:39 pm

    has anyone bought with the conservatory group with their zero % INTEREST FREE DEAL FOR 3 YEARS

  • Audley January 13, 2010, 11:32 pm

    Base on my experience they will delay your closing date as much as they get the opertunity finding excuses while they don’t work on the house until last minute, them they rush when the closing date is approaching. You get charge for increase development cost even though they delay you, their finish is not neat and you spend the next two years fighting to get things done properly. That’s only if you can identify the problems with the house or they get away scotch free.

  • Anna Bianchi December 30, 2009, 10:54 pm

    Hi …my husband and I went to look at the model homes in vaughan by Conservatory Group and I was going to purchase one of their homes but now after reading the posts about them Im not sure anymore. I am the main provider in my family as due to a disability my husband is not able to work so I really can’t afford to be scammed. Is there anyone who didn’t have a bad experience? If I do buy how can I protect myself?

  • Stephen October 23, 2009, 7:25 am

    you all mention poor quality…I think our home built by Queensgate is the worst. The service from them is horrible but don’t expect any help from Tarion as they have such low standards and will more often than not side with the builder. If you go to Tarions website every single builder loves them. I wonder why?
    Tarion is a simple Tax grab! My poor neighbors do not have as much experience as I do with construction so they were screwed alot…Queensgate forgot to put in walls/doors etc…how bad is that.

  • Caroline September 15, 2009, 4:29 pm

    We too bought a home from The Conservatory Group and we certainly echo the sentiments above. What a nightmare!! I advise any future buyers to run from these guys. We have bought new homes before and are somewhat familiar with the process. These guys have very poor workmanship and lousy customer service. The decor centre is a ripoff and the owners youngest son who runs the decor centre and this guy is nothing but a scam artist suffering from small man syndrome with no touch of reality. People, make sure your lawyer caps the closing costs. We were dinged with a $2100 dollar Hydro hook up fees. Our lawyer said that most builders charge about $600 (if not already included in original price). We were told the next level of upgrade to our kitchen cabinets will be $9300(incidentlally, we can get a new maple kitchen for under that from Lowes). So we opted for standard kitchen cabinets. Our $440K house came with 70% vinyl cabinets not wood. We didn’t take their zero down payment option. Thank god because they will charge you $9000 dollars in financing costs at closing. The sales centre knows this, but will play dumb when you ask. These guys are cousins of Tribute homes. I can tell the service is night and day compared to Tribute. BUYERS ARE STRONGLY CAUTIONED WHEN DEALING WITH THESE SCAM ARTISTS. SADLY, THEY HAVE TARION END COVERED. DON’T BOTHER.

    As for suggestions of a class action suit….I am not sure what our rights are and these guys are loaded with legal help. All you have to do is organize a community event and I am certain you’ll get the signatures neccessary for a petition for starters. Every homeowner I’ve spoken are really uphappy with The Conservatory Group.

  • Audley August 10, 2009, 3:58 pm

    Hi Susie, My purchase is in Brampton. Base on all the people that I know bought houses from them this is a standard practice for them. I think Tarion also works in their favour. I think a group of home buyers who bought from themand face all these issues need to do something like a class action law suit against them.

  • Audley August 10, 2009, 3:52 pm

    Call Fieldgate directly or call the city and they should be able to help you. Six years is a long time. I hope they pay you interest.

  • lang August 9, 2009, 1:33 pm

    What ways have you tried contacting them so far?


  • V. I. August 6, 2009, 7:37 am

    Hi, can anybody tell me where can i get help to retrieve my grading deposit from Fieldgate homes? It’s been 6 years now since they held my deposit.

  • Suzie July 22, 2009, 2:15 pm

    Hello Audley, I echo your sentiments which you have posted on here….I am interested in learning if you purchased in the Brampton area or if this is the quality of work they have in all their subdivisions….I hope that we can do something about this, it is just not acceptable – their work ethic is absolutely terrible and I am so disappointed with the finished product…..

  • Audley July 21, 2009, 12:38 pm

    Well The Conservatory group has got to be the most terrible home builber in all of North America.

    We bought a house and it got delayed for 11 months and still the finish product looks terrible. I think they intentionally do a poor rush job because they know that people have to work and rarely get time off from work or cannot afford to take time off for them to come in and fix the problems.Their trades don’t want to work weekends,that’s another sign of rip off. By the time you know it one year past and they get away with cheating poor people.

    This builder charged us for increase development cost even though they delayed us,we paid for trees and driveway separately. By the time they finished adding the little extra charges you pay a fortune for closing.Please read the fine prints.

    Some of the issues we have apart from poor fish are noisey hardwood floor,boot marks from varnish on the floor,crooked walls and bulk heads,vanity light installed in the ceiling,wash room lights intalled outside wash rooms,The house was painted in dust so the door jams and base boards are rough, also the stain and varnish on the stairs.

    These are only what we saw with our eyes. Please people do your reseach before you buy house from them.They might be cheaper than other builders build in the long run it will cost you for their mistakes. They are a group of companies so you will buy from them before you find out it’s them. Do your reseach. PLEASE

  • Camille N June 15, 2009, 7:12 pm

    Darcel Homes are just as horrible at building homes as some of the other builders or worse. I not recommend them to anyone, beware everyone!!!! Warn people away from this builder, they only do the minimum and nothing more.

  • Mike May 5, 2009, 11:30 am

    Beware of Gold Park homes and the horrific customer service

  • Suzie March 30, 2009, 11:16 am

    We purchased a home from the Conservatory Group in Spring Valley and all I can say is that is that they have very very poor workmanship – They have chosen the cheapest labour in all of their trades to do the work on their homes.

    Sadly even our updgraded hardwood floors are covered with Paint Splatter and we have been told that it is our responsibility to clean it up?

    Mr. Dhillon, I see you have posted here – what rights do new home owners truly have when they are battling New Home Builders – I would not buy new again…after this horrid experience with Conservatory Group…please beware future home owners.

    The layout of the home is gorgeous – workmanship is unfortunatly not something that Conservatory Group prides themselves on….

  • E Qureshi June 30, 2008, 5:02 pm

    hi , can you tell me which areas of brampton are considered a new sub division? thanks

  • Vicky Dhillon June 19, 2008, 5:49 pm

    I recommend that all new home builders buy the new edition of the Ontario Building Code so they can double check the builders work. I have been recieving many call from new homeowners about bad building practices by the builders. We have recieved about 30-40 calls especially from Senator Homes.

  • lang May 22, 2008, 7:34 pm

    Hi Jasantha

    For fencing inquiries you can contact the city at 905-874-2081.

    Best of luck,


  • jasantha balakumar May 22, 2008, 3:23 pm

    can someobody from the city of brampton who deals with the buildings of new homes please send me some info about how high the steps in the front of the house have to be in order for the builder to be responsible to put up a fence on our front patio..do you have measurements? please if you could provide me with that info/what happens if the builder should put a fence up and doesn’t? who do i contact?
    Thank you very much for your time and i hope to hear from u soon.

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