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What are my rights as a landlord or tenant in Brampton?

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Over the last year of blogging, I’ve noticed that I’ve received the MOST inquiries about tenant and landlord rights, so I thought it’d be a good time to go over some of the essential things you need to know.

Landlord and tenant rights in Brampton are governed by the Landlord & Tenant Act of Ontario.

I’ll list some of the most commonly asked questions and their answers, and then provide a link at the end for anyone who needs more information.  These questions are taken directly off the Landlord & Tenant Board website of Ontario.

Can the landlord refuse to rent to a person if they have a pet?

Yes, if a landlord has a “no pets” policy and they learn that a person applying to rent an apartment has a pet, the landlord may refuse to rent to that person.

Can a landlord ask a person applying for a rental unit to provide information about their Income, credit references and rental history?

Yes, when choosing a new tenant, a landlord can ask the person applying for the rental unit to provide information such as: current residence, rental history, employment history, personal references and income information (if credit references and rental history information are also requested).  However, the Ontario Human Rights Code has special rules about asking for information about the income of a prospective tenant.  Landlords must follow these rules.

Who is responsible for maintaining the unit?

It is the landlord’s responsibility to maintain the unit and ensure that it is in a good state of repair, even if:

  • the tenant was aware of problems in the unit before they moved into it, or,
  • the landlord puts into the lease that the tenant is responsible for maintenance.

However, the tenant is responsible for keeping the unit clean, up to the standard that most people consider ordinary or normal cleanliness.  The tenant is also responsible for repairing or paying for any damage to the rental property caused by the tenant, their guests or another person living in the rental unit.

Can a tenant withhold rent because their landlord isn’t properly maintaining their building or unit?

No.  If the tenant withholds rent, the landlord can give the tenant a notice of termination for non-payment of rent and then file an application to evict the tenant.

What should a tenant do if repairs are needed to their building or unit?

A tenant should first talk to the landlord and let the landlord know what the problems are.  The tenant should also put all the problems in writing and give this to the landlord or the person that takes care of these problems (e.g. the superintendent or property manager).

If the landlord refuses to do the repairs or the tenant thinks that the landlord is taking too long to deal with them, the tenant has several options.

See the Board’s brochure on “Maintenance & Repairs” for information about what a tenant might do.

When does a landlord have to turn the heat on?  What temperature does my landlord have to keep my apartment at?

If a landlord provides heat, the Act requires the landlord to keep the heat to at least 20 degrees Celsius from September 1 to June 15.  In addition, many municipalities have their own property standards or bylaws about heat.  You should contact you local municipal government to find out if your community has a bylaw that sets minimum standards for heat.

What can a tenant do if their landlord does not turn on the heat?

Heat is a vital service.  If the landlord is responsible for providing heat and the landlord does not provide heat to the standards identified in the previous question, the landlord may be committing an offence.  You may call the Investigations and Enforcement Unit of the Ministry of Municipal Affairs and Housing at 416-585-7214.

Can a landlord enter a tenant’s unit?

The Residential Tenancies Act (the Act) allows a landlord to enter a tenant’s unit only under specific circumstances.  In most cases, the landlord must first give the tenant 24 hours written notice, stating when they will enter and for what reason.  There are some exceptions, however, such as in the case of an emergency or if the tenant agrees to allow the landlord to enter the unit.

For more information about when a landlord can enter a tenant’s rental unit, see A Guide to the Residential Tenancies Act.

Can a tenant refuse to let the landlord in if the landlord wants to enter their unit?

If the landlord enters the tenant’s unit as allowed by the Act, the tenant cannot refuse to let the landlord in. If the tenant does not let the landlord in, the landlord can give them a notice of termination claiming that the tenant is interfering with their lawful rights.  A Member could order the tenant’s eviction for this reason. Also, interfering with a landlord’s lawful right is an offence under the Act, and the tenant could be prosecuted.

For information about when a landlord can enter and how much notice a landlord is required to give before entering a tenant’s rental unit, see A Guide to the Residential Tenancies Act.

What can happen if a landlord enters a unit illegally?

If a landlord enters a tenant’s unit illegally, the tenant may file an application with the Board. If the Board finds that the landlord has entered the unit illegally, there are a number of things that the Board may order. For example, the tenant could receive an abatement of rent or the landlord could be ordered to pay a fine. What is ordered is up to the Member who hears the application.

For information about when a landlord can enter and how much notice a landlord is required to give before entering a tenant’s rental unit, see A Guide to the Residential Tenancies Act.

Can a tenant change the locks?

A tenant cannot change the locks unless the landlord agrees.  Also, the tenant cannot add locks that might stop a landlord from entering the unit if there is an emergency or if the landlord has a valid reason for entering the rental unit and the landlord has given the tenant proper notice to enter.  If the tenant does change the lock, a copy of the key should be given to the landlord immediately.

Can the landlord change the locks?

A landlord can change the locks while the tenant is living in the unit as long as they give the tenant a key for the new lock.

Note:  Once a tenant has been evicted from the unit, the landlord can change the locks, even if the tenant has left property in the unit. The landlord does not have to give the former tenant replacement keys in this case.

How often can the rent be increased?

The landlord cannot increase the rent for a new tenant until 12 months after the tenancy started.   Then, the landlord is allowed to increase the rent once every 12 months.

Does a landlord have to notify a tenant of a rent increase?

Yes.  In order for a landlord to increase the rent, the landlord must give a written notice of rent increase to the tenant at least 90 days before the day the rent increase is to start. The notice must tell the tenant how much the new rent will be and when to begin paying the new rent.  If the tenant thinks that the new rent is too high and they do not want to pay it, this allows the tenant enough time to give the landlord proper notice of termination and move out before the rent increase begins.

Does a landlord have to give rent receipts?

Yes, if a tenant asks for them.  The Act requires a landlord to provide rent receipts, free of charge, to a tenant when the tenant asks for them. A tenant can ask for a receipt for any payment or deposit the tenant gives to the landlord, including a payment for rent arrears.  It is an offence for a landlord to fail to provide a rent receipt when one is requested by a tenant.

This rule also applies to a former tenant – The landlord must provide a former tenant with receipts if they request it, as long as the former tenant makes their request within one year of the date they moved out.

What information must be provided in a receipt?

A rent receipt must include at least the following information:

  • the address of the rental unit;
  • the name of the tenant(s) to whom the receipt applies;
  • the amount and date for each payment received for any rent, rent deposit, arrears of rent, or any other amount paid to the landlord and shall set out what the payment was for;
  • the name of the landlord; and
  • the signature of the landlord or the landlord’s agent.

When is the rent considered late?

Rent is considered late if it is not paid by the day that it is due.  For example, if the rent is due on the 1st of the month and it is not paid by on that day, it is late.

If a tenant is late with their rent, what can the landlord do?

If a tenant does not pay rent on the date that it is due, the landlord can give the tenant a Notice to End a Tenancy Early for Non-payment of Rent (Form N4). This notice gives a tenant who pays rent monthly 14 days to pay the rent due or to move out. If the rent is not paid, and the tenant does not move, the landlord can make an application to the Board for an order:

  • requiring the tenant to pay the rent that is owing, and
  • evicting the tenant if they do not make the entire payment by a specified deadline

See the Board’s brochure on If a Tenant Does Not Pay Rent for more information.

If a tenant is often late with the rent, the landlord may give a Notice to Terminate a Tenancy at the End of Term (Form N8) for persistently paying rent late.  Daily or weekly tenants must be given 28 days notice and in all other cases, the tenant must be given 60 days notice.  In this case, the landlord can apply to the Board for an order evicting the tenant right after giving the tenant the notice.

Can a landlord charge a person a deposit or a fee to rent a unit?

Yes, a landlord can collect a rent deposit if it is requested on or before the day that the landlord and tenant enter into the tenancy agreement. The rent deposit cannot be more than one month’s rent or the rent for one rental period, whichever is less.   For example, if rent payments are made weekly, the deposit cannot be more than one week’s rent; if rent payments are made monthly or bi-monthly, the deposit cannot be more than one month’s rent.

The rent deposit must be used for the rent for the last month before the tenancy ends.  It cannot be used for anything else, such as to pay for damages.

Does a landlord have to pay interest if a rent deposit is collected?

Yes, the landlord must pay the tenant interest on the rent deposit every 12 months.  The amount of interest that a landlord must pay is the same as the rent increase guideline that is in effect when the interest payment is due.  The guideline is set each year by the Ministry of Municipal Affairs and Housing.  Information about this year’s rent increase guideline can be found in the Brochures by Topic section of our website.

Note:  Landlords may deduct the amount needed to update the rent deposit (so that it equals the current rent) from the interest that is owed to the tenant.  See previous question.

If the landlord does not pay the interest owed to the tenant when it is due, the tenant can:

How much notice does a tenant have to give if they want to move out?

When a tenant decides to move, they must provide a written notice of termination to the landlord. In most cases, this is a 60-day notice. The termination date must be the last day of their rental period or their lease, even if this is more than 60 days.

For example, if it is a monthly tenancy that begins on the first day of each month and the tenant gives the landlord notice on June 15th, the termination date would be August 31.

In the case of a weekly tenancy, the tenant must give the landlord at least 28 days notice before the last day of the final week of the tenancy.

If the tenant pays rent on a daily basis, 28 days is also required.

For more information, see the brochure on How a Tenant can End Their Tenancy.

Can a tenant break a lease?

Breaking a lease means that a tenant wants to leave their unit before their tenancy agreement is over.  For example, a tenant who signed a one year lease might want to leave their unit in the eighth month.

A tenant and landlord can agree to break a lease. It is best for both parties if this agreement is in writing and is signed by the landlord and the tenant. If the landlord is not willing to break the lease, the tenant has the right to assign the unit to a new tenant with the landlord’s consent.

For more information see the brochure on How a Tenant can End Their Tenancy.

What is the difference between assigning and subletting a unit?

Assigning a unit means that the tenant moves out of the unit permanently and transfers their tenancy to another person.  All the terms of the original rental agreement stay the same – the amount of the rent and what services are included etc.   For more information about the rules for assigning a tenancy, see our brochure on How a Tenant Can End Their Tenancy.

Subletting a unit means that the tenant moves out of their unit for a specific period of time but the tenant plans to move back into the unit before the end of the tenancy. The person who moves in is known as a subtenant.  They are responsible to pay the rent to the original tenant who then pays it to the landlord.  A landlord cannot refuse the idea of subletting the unit, but they can refuse to allow the tenant to sublet to a specific person if they have a good reason.

How can a tenant sublet their unit?

If a tenant has to leave their unit for an extended period of time but they want to return to it, they can ask their landlord for consent to sublet the unit.   For example, if a tenant’s job is being transferred to another city for six months and then they want to return to their unit, they might ask their landlord if they can sublet the unit. They must tell the landlord when they are leaving and when they will be returning to the unit, and they must get the landlord’s consent before subletting.

A landlord cannot refuse the idea of subletting a unit, but they can refuse a specific person if they believe the person is unsuitable.  However, if the tenant thinks that the landlord is being unreasonable in withholding their consent to sublet to someone, the tenant can file an application with the Board.

The application that a tenant may file is the Application About a Sublet or an Assignment (Form A2).

What happens if a tenant assigns or sublets their unit without the landlord’s consent?

If a tenant assigns or sublets their unit without their landlord’s consent, it is an unauthorized assignment or sublet.  A landlord can file an application with the Board to evict both the tenant and the unauthorized occupant.  However, if the landlord does not file the application within 60 days of discovering the unauthorized occupant, the unauthorized occupant will become a tenant.

The application that a landlord may file is the Application About a Sublet or an Assignment (Form A2).

What is the process for evicting a tenant?

In most situations, before a landlord can apply to the Board to evict the tenant, they must first give the tenant a Notice of Termination that tells the tenant what the problem is.  For some termination notices, the landlord must wait a specific number of days to see if the tenant corrects the problem before they can file the application with the Board. The number of days the tenant has to correct the problem is set out in the notice.  If the tenant does not correct the problem and/or does not move out, the landlord can file an application with the Board and in most situations a hearing will be scheduled.

At the hearing, the parties can appear in front of a Member of the Board.  The Member will listen to what each person has to say and then make a decision.

If an eviction order is issued, it tells the tenant when they must be out of the unit. If they do not move out, then the landlord can file this order with the Court Enforcement Office. Only the Sheriff can evict a tenant who does not leave a unit as directed by an eviction order issued by the Board

Can a tenant be evicted without a hearing?

Yes, for some types of applications an ex parte order can be issued without holding a hearing.

Can a tenant be evicted in the winter?

Yes. There is nothing in the Residential Tenancies Act that prevents a tenant from being evicted during the winter months.

For what reasons can a landlord evict a tenant?

There are different reasons for evicting a tenant.

For some reasons, a landlord can only evict a tenant at the end of the tenancy agreement (at the end of a lease) – in most of these situations, the tenant has not done anything wrong, but the landlord needs the unit back.

Other reasons allow a landlord to evict a tenant in the middle of their tenancy agreement or lease– these are generally situations where the tenant or someone the tenant let into their building has done something wrong.  For example, the tenant has not paid their rent or has damaged the rental property.

Information about the reasons for evicting a tenant are explained in the Board’s brochure, A Guide to the Residential Tenancies Act.

Can a landlord evict a tenant for having a pet?

A tenant can be evicted for having a pet in their unit only if:

  • the pet is making too much noise, damaging the unit, or causing an allergic reaction, or
  • the animal or species is considered to be inherently dangerous.

Even if the tenancy agreement has a ‘no pets’ rule in it, the tenant cannot be evicted just for having a pet unless the Board decides in an order that the pet is causing a problem, or that the pet is inherently dangerous.

Can a tenant be evicted for having a roommate?

No, a tenant cannot be evicted simply for having a roommate.  However, a tenant may be evicted if the roommate is causing a problem for the landlord or for other tenants.  For example, if the roommate is making a lot of noise, damaging the unit, or there are too many roommates (overcrowding), the landlord can serve a notice of termination and apply to evict the tenant and any other occupants of the unit.

Can a tenant be evicted if the landlord wants to use the unit themselves?

Yes, a tenant can be evicted if a landlord “in good faith” requires the unit for:

  • their own use,
  • the use of an immediate family member, or
  • the use of a person who will provide care services to the landlord or a member of the landlord’s immediate family, if the person who will be receiving the care services lives in the same building or complex.

Once the landlord gives the tenant a notice terminating the tenancy for this reason, they can apply to the Board for an order evicting the tenant.  However, a tenant can only be evicted at the end of their tenancy and only if the Board issues an eviction order.

Can a tenant be evicted if the landlord sells the house and the purchaser wants to move in?

Yes, but only if the rental complex has three or fewer residential units.

A tenant can be evicted if a landlord has agreed to sell the rental property, and the purchaser requires the rental unit for:

  • their own use,
  • the use of an immediate family member, or
  • the use of a person who will provide care services to the landlord or a member of the landlord’s immediate family, if the person who will be receiving the care services lives in the same building or complex.

Once the landlord gives the tenant a notice terminating the tenancy for this reason, they can apply to the Board for an order evicting the tenant.  However, a tenant can only be evicted at the end of their tenancy and only if the Board issues an eviction order.

Can a tenant be evicted for something that their roommate or a guest they allow into the rental unit does

Yes, a number of the reasons for eviction are based on problems caused by an occupant of the unit (someone that the tenant lets live with them), or a guest that the tenant lets into their building.  So, for example, if a tenant’s guest punches a hole in the hallway wall, the landlord could give the tenant a notice of termination and, if the problem isn’t resolved, make an application to the Board to evict the tenant.

What can a tenant do if the landlord gives them a Notice of Termination?

The tenant should first read the notice to see why and when the landlord is asking them to leave. They may wish to talk to their landlord about the notice and see if the problem can be worked out. If the problem isn’t worked out, the tenant can:

  • talk to their landlord about the notice and correct the problem as outlined in the notice (if the notice was given because the landlord believes the tenant did something wrong); or
  • leave the unit as requested by the landlord; or
  • stay in the unit and see if the landlord files an application against them with the Board.  If an application is filed, the tenant can go to the hearing and tell the Member about the situation.

A tenant may also wish to phone the Board’s call centre to learn more about the eviction process and/or get some legal advice from a lawyer or legal clinic.

A tenant has the right to stay in their unit until the Board issues an eviction order based on an application filed by the landlord. A tenant cannot be legally evicted without an eviction order from the Board.

If the tenant didn’t give notice that they were leaving, but the landlord believes the tenant has left the rental unit – can the landlord change the locks and re-rent the unit?

The landlord should make a reasonable effort to contact the tenant to determine if they have in fact left the unit (for example, by writing the tenant or calling them, if the landlord has the tenant’s number).

If the landlord believes that the tenant has abandoned the rental unit, then the landlord may apply to the Board for an order ending the tenancy. Although this is not mandatory, if the landlord re-rents the unit without having the Board confirm that it is abandoned in an order, and the tenant has not really left, the tenant could take legal action against the landlord.

The application form that landlords can use is the Application to Terminate a Tenancy and Evict a Tenant (Form L2).

What can a landlord do with property that is left in the unit after the tenant has moved out or has been evicted?

This depends on a number of things such as how and when the tenant moved out, and why they moved out.  There are special rules a landlord must follow before disposing of abandoned property.  For information about the rules, you should contact the Landlord and Tenant Board.

For more information, here are the following links:

If you are a landlord and want more information, please visit: http://www.ltb.gov.on.ca/en/STEL02_111286.html

If you are a tenant and want more information, please visit: http://www.ltb.gov.on.ca/en/STEL02_111281.html

Best of luck!

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30 comments… add one

  • lang July 7, 2009, 4:18 pm

    Hi Derek

    You will find all the answers to your questions here:

    http://www.ltb.gov.on.ca/en/STEL02_111286.html

    Best of luck,

    Lang

  • Lillian December 2, 2009, 3:34 pm

    Is the landlord responsible for having blinds on the windows? One of the rooms in the unit I’m renting doesn’t have blinds or anything else to put curtains. It’s also lacking the window screen. We informed the landlord and he said the units don’t come with blinds and that we were lucky we have blinds on the other windows. Do I have to install them myself?

  • lang December 6, 2009, 3:06 pm

    Hi Lillian

    Unless you have a written agreement that the landlord is responsible for supplying you blinds, then no, you would have to purchase and install your own blinds.

    Lang

  • Melissa April 7, 2010, 8:32 am

    I rent a 2 bedroom basement, and the people that rent upstairs have 2 dogs and 2 cats. There is this smell of animal spices and it is very strong, my vent system does not work and the windows (2 small windows can’t open) I had my landlord take a look and speak to the people upstairs about the smell, but nothing has happened! I feel sick every morning and when I come home from work the smell inside is strong! No one visit’s me anymore and I don’t know what to do.
    Please HELP I feel sick all the time!

  • Jennifer May 17, 2010, 7:49 pm

    My landlord constantly comes over to our house. He doesn’t ask to come into our unit however he is always here!!! I came home one day after work and he was sweeping the garage. He also refuses to give us the mail key because there are 4 other units in this house and he claims that it is for “confidentiality” reasons…even though all of the unit are in agreement to have me pick up the mail instead of him. He has made 5 units out of the house and has asked us to lie to his insurance company telling him that we are all related in some way. The dishwasher broke so he came and disconnected it. He has duct tape over the controls for the whirlpool tub and told us that we are not allowed to use it. He charges us $1860.00 a month and we feel like he has to have some kind of control over all of us! What can I do??

  • Adam January 4, 2011, 11:13 pm

    Hi, I’m from Newfoundland. I moved to Ontario awhile back now! The landlord that I’m dealing with is a complete idiot! I think he does have bipolar and a learning disability! This landlord is renting a bedroom to me in his house and he has been getting on nerves for a while now! He complains when I put food in the fridge. I’m not allowed to have a cupboard to place a few little dishes I have so I keep them in my room. I don’t have enough space in my bedroom for a fridge so I cannot buy food that needs to be refrigerated. I told the slum bum that I’m leaving and apparently I have to give him a 60 day notice. Fine, but I found a way to sucker this moron and I’ll be out in 30 days! I found out I can buy a stamp and keep the receipt that will help prove to an extent of my 60 day notice. Just so happens I’m always buying postal stamps. I have my letter done up and I’m not paying the rent. I have my letter dated for November 27, 2010 which I already sent it in the mail long ago. I have been planing for this day for a while now. I never paid the rent for January 2011 and I’ll be gone at the end of this month within a 30 day period because this retard was pissing me off! I don’t care if tells the tenant board about my scam I pulled! Don’t mess with Newfies, we will figure out a way to bend the act!

  • jag January 14, 2011, 12:13 pm

    Hi, Im from brampton. I rent a 2 bedroom basement, the tenants moved in the 1st of january, we wrote up a contract I asked for first and last due on the first month of january, but only got first months rent + 100 (800+100). The tenant told me they would give the remainder in two weeks, it has been two weeks today and I went to ask for it and the tenant refused. I also had a complain I do not allow any smoking in the house and someone was smoking in my house last night, you could smell it through the vents. I also have issues with cigarette buds all over my garage when i asked for them to be disposed of in a proper manner (also in my contract). Also the contract say laundry once a week and they have been here two weeks and did laundry about 4 or 5 days in the past two weeks.
    So i went today to talk about the last month rent and the smoking, and the tenant came at me in anger swearing saying turn up the heat then well talk my heat is set to 25dagree’s i have rented out for like the last problem and had no problem and it is very hot upstairs i even closed some of my vents. The tenant also said said he will punch me, and at that time i said i want you out of my house at the end of the month. and he said i want all my rent back and I will not move out, I can make you give me two months free and that i need to give him 30 day notice, my contract that was signed by the tenant says 10 days notice to evict. So my question is am i right on my part to convict him legally, I have never had to convict any one so I am not aware of the process.

  • Adam January 15, 2011, 12:15 am

    @ Jag: Your contract is meaningless about the washing of laundry. You are renting a basement apartment and cannot deny them the use of water! Your heat upstairs is not down stairs due to physics heat rises and you must keep your heat regulated at 20 degrees wherever the tenants are renting in your home. I suggest you get electric heat for your basement apartment, until then you have to figure out how you are going to keep the current tenants and future tenants warm! I recommend you purchase a few space heaters from wal-mart or Canadian Tire and tell the tenants this is the best you can do. You have every right to kick the tenants out for the threat to punch you in the nose. It is in the act that the landlord nor the tenant is not to use any methods of intimidation tactic or even a threat of violence to jeopardise the safety or security to that person. The tenant also has the right to make a complaint to the landlord and tenants board and have the money they gave you for moving in, at least the last months rent. You allowed them to move in on grace of getting your money but unfortunately that is your fault and there is nothing you can do to legally get what is owed. Never ever let tenants move in unless they have first and last months rent paid to you first! Tenants do have the right not to pay you the rent if you fail to comply to the act such an example is the heat situation.

  • jag January 16, 2011, 11:10 am

    I spoke to my last tenant and he move out a week before these guys moved in he said it was so warm in my basement, he had vents closed. i have had people renting for over 5 years never had a problem. anyways i turned up the heat, it seems fine now since i saw him wearing shorts and a beater. I went to address a problem, today again i smelt smoke through my vents upstair like cigarette smoke, I went down and knocked on the door at 10:30am he came up in a rage saying why did you wake me up slamming the door and the cursing at me, once again threatning to assault me.

  • jag January 16, 2011, 11:18 am

    do I give them the L7 form and then file the L2.

  • Adam January 17, 2011, 5:43 pm

    Fill out the required forms as required and press charges on the Tenant for uttering threats to cause bodily harm. Have him removed immediately by police. If someone else is living there who is not threating you perhaps you should just give the person the notice to be out by that certain date. You can buddy removed by police effectively as he threatened you. Do you have a witness? I suggest you phone the police and have a few officers remove him for your safety. Tell police you do not feel safe with that maniac in the house!

  • jag January 17, 2011, 8:25 pm

    i called the police and told them that i was threatened by the tenant, and they did nothing, my brother, sisters, and cousin heard it all. I told the police that he threatened to punch me in the face and knock me down, I also stated I dont feel safe and they came spoke to him and told me just to avoid him. he said he will move out by the first of febuary if i pay him back his rent, I think im just going to do that I dont want to wait upto 3 months to get him avicted. This just goes to show how lopsided the law is. Thanks for the help Adam I will be more careful on selecting tenants next time.

  • Cemantha October 9, 2011, 4:51 pm

    Hi

    I had given my tenants a Proper Notice to enter the unit as we received a call from the Fire Dept and we did not hear from the Fire Dept whether they handed over the fire alarms to our tenants as these tenants always do not let us enter the house even for inspection or for any reason. We went to the house and they refused the entry this time also. The man tenant was under the influence of alcohol and started yelling at my husband and came forward. I went in between and he started rubbing his hand against my boobs. My husband said “Don’t touch my wife” . When he said that he pushed my husband and as I was looking back at my husband, he pushed me.
    As I did not expect him to push me being a lady, I got injured. I called 911, but I could not make out the injuries at that moment and I said I don’t need an ambulance. But as the time went by it was hurting me more and had to call the ambulance. My husband though he got injured on his head, he ignored and started attending me as he was worried. But the Police did not even come to us to ask and take our statement as we were brown skin and they were whites. What should I do?

  • Cemantha October 9, 2011, 4:52 pm

    Hi,

    Can you tell me if you are lawyer. I need some expert advice.

  • Marge January 12, 2012, 8:12 am

    Hi, I have a tenant who signed a lease for 1 year. He has lived at the art for 4 months and wan’t out of the lease because of work. He paid for the month of Jan, even tho he is moving out the 10 of Jan. EVEN THO THE APT IS IN GOOD SHAPE, CAN i KEEP THE DAMAGE DEPOSITE?? Or do I have to give it back.

  • Cemantha January 12, 2012, 10:18 pm

    Hi
    You asked me if I am a lawyer. Answer is I am not a lawyer.

  • Joan April 14, 2012, 1:54 am

    I have been renting part of a house for about 8 months. My landlord is often at my place, though as with Jennifer, he doesn’t ask to come into my suite, but he is often here. He recently announced he’s also moving in soon, on another level. He’s never divulged his plans for moving in and I had no idea my neighbor would be my LL. Had I known, I would not have rented this place. He has also been breaking other rules that were agreed on, with held info on this place (we noticed a lot of broken items and cracked windows, and bad floor defects among other items), and lied about what the utility bill would run me, so I am paying about 3 times more than he made me believe I would be paying. His trickery is irritating me to no end; Do I have grounds to break the lease early with no penalty, due to all this unfair treatment and disrespect for the lease agreement? I need out!

  • Alex May 26, 2012, 4:43 pm

    @Marge, I would give it back because damage deposits are illegal and you should thank your lucky stars your tenant doesn’t know better.

  • M. June 1, 2012, 10:14 pm

    Can a Lanlord request that a tenant’s guest, who does not appear on the lease, surrender entrance building keys, given to him or her by the tenant, when the lease specifies that the tenant will not copy the keys nor give them to others without the Landord’s knowlwdge.

  • Mamta August 26, 2012, 2:52 pm

    We rented our basement in oct.2009. Everything was going right but when we told our tenant to leave this basement . He started many issues like we are entering in the basement illegally,etc.He filed appeal in Landlord &Tenant Board but he didn’t show up on that day so appeal was dissmissed by the Board. We also filed appeal in Board that we need this basement for family use &for my daughters studies. Board gave him eviction order.but he again appeal in divisinol court by the name of error in Law and stop paying rent.This is the 9th month that he is not paying rent . We went to the court ,the judge told us that go back to the Board for Non payment of rent . We went there, again tenant got eviction order form the board. He againg filed appeal in the divisinol court by the name of error in Law. we appeal for motion .Every thing is filed there but the judge of superior court asked us do he has authority to dissimiss this divisinol court appeal.If you get this answer I will take action. We are in this situation that we can’t afford a Lawyer because our income is very small .Our tenant is harrasing us and my family is mentaly disturb . If you help us I will be very thank full to you.

  • Imrhan Saleh February 9, 2013, 2:20 pm

    Whos is responsible to clean the snow, the landlord or the tenant?

  • Juli March 1, 2013, 8:05 pm

    Hi,
    Does the landlord have to provide a separate mailbox for our rental uint? There are 3 units and only 2 mailboxes and he has opened my mail and I don’t like even that he can go through and see what mail I am receiving. Is this something I can ask for or do I just have to live with it??
    thanks

  • Vicky March 8, 2013, 10:53 am

    Hello,
    I have a question that I hope someone can help me with. My mother rents an apartment on the 8th floor in a bulding located in brampton, ontario. My children ( ages 8 and 7 ) have a sleepover with their grandma twice a month. They usually play video games or watch movies, my mother and daughter have tea parties and sometimes they play hide n go seek… in the last few sleepovers the man living in the apartment below my mother has made complaints about the ‘noise’ from my children. He once came to the apartment ( while I was still there ) and knocked on the door. I answered the door and he began to very rudely tell me that there was too much noise coming from the apartment and to stop it… I then told him that I will not tell my children to stop playing and that they are visiting their grandmother, that if he wanted to complain to go to the building manager ( I then closed the door on him ). A few days ago, the bulding manager went to see my mother and told her that there was a complaint made about the noise…she then referred to the ‘rental agreement’ stating that there were no ‘pets’ allowed and so on. My mother got upset and told her that the kids are not ‘animals’ and she will not tell her grandkids to sit on the couch and not make noise. The building manager went as far as suggesting tha my mother purchase carpet from Home Depot to lessen the noise!! Again, my children ( 8 and 7 ) stay over twice a month ( friday or saturday ). I drop them off at around 6pm and they usually stay up until about 10-10:30pm. Now, I would like to make it clear that they do their ‘playing’ or ‘noise making’ when they first arrive. They then get into their pjs at around 8:30 – 9pm and watch a movie before bed. I guess my question is this…is the building manager allowed to suggest that carpet be purchased or to tell my mother that she needs to tell the children to be quiet? As a matter of fact, is this man allowed to harrass my mother in the presence of the kids to keep the noise down? I was thinking of asking the building manager ( next time she says something to my mother )to give it to us in writing. Nowhere on the rental agreement does it state that children can not make noise at 6 or 7 pm. This is NOT an old age home and there are plenty of kids that live in this building. Any suggestions???

    Thank you

  • Stephen April 24, 2013, 1:36 pm

    Hi we have lived in how basement apartment since Sept 2010 there are 3 units in the house we have had laundry facilities since we moved in but since beginning March 2013 we have been having issues with the dryer not working properly the landlord got one of the other tenants to try and fix it and we still had problems with it now the landlord wants to put in coin laundry as they are saying we use the machine to much we do about 6 loads a week they are willing to let us do 10 loads a month deducted off how rent then we have to pay for the rest they have moved to facilities from inside the house to the garage the tenant that lives at the back of the house has to walk round to the front in the rain to do laundry..they originally said that they was going to make access to laundry from house IE putting door from original laundry room to garage so we can all get access to it from house and so that we have 2 emergency exits from house they are making all the tenants in the house feel uncomfortable if we could all afford to move out we would is there anything we can do about it apart from moving out

  • John May 13, 2013, 7:10 pm

    Hi a friend of mine recently got evicted form their home by the government. They have a bunch of trash they want ME to get rid of and i was wondering what the penalties of leaving behind a garage full of junk would be and if it is allowed.

  • sandra June 23, 2013, 3:49 am

    Hi I rent the bottom part of a house in brampton. it is myself husband , daughter and grandson who is 21. our landlord has not fixed a thing since we moved in a year ago, all he says is you fix. the lady that lived up staires had a flood in her bathroom thanks to her kids playing with the water. It came in our unit in our bathroom through the wall and the light switch,, we called the landlord he wasn’t going to come said he lived too far and it was at night. we told him he better, well he came and we showed him everything in our closet by the bathroom was soaked, he said ok you can dry your cloths . . we told him he had to call someone in to check behind the wall for mold and the state of the wires as the water came through the switches. he said no i won’t fix it. we called the town they came in as we had cockroaches really bad too and he won’t spray for them. the town sent him a letter and told him he had to take part of the wall and check for mold and spray for the bugs. he did neither . what can we do. also he owes us for fixing stuff and won’t pay, and he forbid us to use the shed but when we moved in he said the shed was for us to use. he told us he would get top soil and lawn seed but never did we ended up getting some, he comes to our apartment without notice and asks where we are going if we are going out, now he says we can’t have family or friend here if they come and say on holidays or something he said they pay him and sign a lease. i think he is crazy. there is alot more too but i would be here all nigh. what can we do.

  • sandra gallant July 10, 2013, 1:09 am

    the landlord has still not fixed anything . the town were here again and are giving him another letter to get things done. we took it upon ourselves to get a mold kit to test for mold and it shows three kinds black, from where the flood was, and white.and green. we have all felt ill my husband and i are 66 he has breathing problems since we move in here and was told he has alzheimers which i think is not but the symptoms from the mold. we are going to see our family dr thursday to have blood work done .

  • heather July 11, 2013, 8:31 pm

    to vicky–move. The landlord can and will push your mother out. Don’t invest in any carpet–pack up and get out–it will nly get worse.

  • Naima June 16, 2015, 11:42 pm

    Can a landlord tell you not to have friends over or have someone stay the night even if they’re not causing any damage to the property or any disturbance?

  • Brandon August 14, 2015, 10:11 am

    Who is responsible for black bag garbage removal??

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